Switzerland or Australia – who does China Prefer????

29th September 2015

Janene and I attended a very informative presentation last Friday morning at Jupiters Casino by Matt Bekier CEO Echo Entertainment, owners and operators of Jupiters, the Star, Treasury Casinos and the future Brisbane Queens Wharf. One of the most interesting points that Matt made was Australia is 15th on the list of actual countries visited by Chinese outbound tourists. That puts us just behind Switzerland at 14th. Read More

“What is Going on at The Star” Join me on my journey of discovery of Outstanding Customer Service

24th August 2015

Well, talk about exceeding my expectations! The Star Astral Tower, Sydney has converted me to a ‘Raving Fan’. From the moment we alighted from our taxi we were greeted by the friendliest of doorman and porters. My wife then proceeded to the front desk and check in, which went like a dream, friendly, fast and efficient. Read More

“Get To Yes” – Customer Service Revolutionary

17th August 2015

Peppers Soul Surfers Paradise is currently ranked the No1 top hotel in Surfers Paradise by TripAdvisor and rated as “Superb” by Booking.com. Soul Surfers is 5 star all the way from its breathtaking location in Surfers Paradise located right on the beach to Its aptly named restaurant ‘Seaduction’ which has the distinction of being awarded “2 hats” in 2015. Read More

The Jewel In The Crown – The Kingscliff Beach Hotel

15th August 2015

The Jewel in the Crown – the Kingscliff Beach Hotel - interview with David Den Van Boom Operations Manager the Taphouse Group by Martin Rees ‘the Customer Service Revolutionary’. Read More

Mauro De Riso – from the Isle of Capri to Cabarita Beach.

22nd July 2015

Mauro De Riso was born with hotels running through his veins; hospitality is in his blood and he was always destined to be a ‘Customer Service Revolutionary’. Read More

The Best Little Club In The World – Currumbin RSL

16th June 2015

“The Best Little Club in the World” – Interview with Anne Stovin CEO Currumbin RSL by Martin Rees ‘the Customer Service Revolutionary’ Read More